Online Classes

Simply contact us by sending us an enquiry with as much detail as possible, including the language you are looking to learn, any specific requirements, whether you want to learn alone or as part of a small group, etc.

To postpone and rearrange lessons: Contact your teacher and course coordinator at least one working day before the lesson is scheduled to take place. Notice received within one working day is considered a late cancellation and the class will be recorded as having happened.

To cancel a course: We will refund you your course fee, minus a cancellation fee of AUD$550 and the hourly cost of any classes already taken.

No. Our online lessons are held using Zoom, Skype, Hangouts or a similar technology, and they are all free to download and use.

Using a webcam or other camera is not a requirement to enrol in an online course, although we strongly advise it. Teachers and students who can see each other are more likely to enjoy more engaging and natural conversations. Either way, your tutor will activate their camera, so you can see them, read their lips and body language and view any materials they use to teach the lessons.

Definitely. Just send us an enquiry or contact your course coordinator and our technical team will be in touch to help you get everything set up.

A textbook can be an excellent way to complement and structure your language learning. Your teacher may recommend one to you, or we can provide you with some appropriate options otherwise. However, a textbook is not essential and is not a requirement to complete your course. Therefore, we will not refund any textbooks you decide to purchase.

No, we are upfront about our prices and do not exclude any hidden fees in our quotes.

Navigate to our free online Language Level Tests to know your current level. They only take a few minutes to complete and will instantly tell you your proficiency. Alternatively, if we do not have a test for the language you intend to learn, let us know and we will arrange a private assessment.

General Courses: learn general language reading, writing, speaking and listening skills to communicate in most common scenarios.
Specific-Purpose Courses: focus on learning vocabulary and practising conversations in highly specific circumstances, such as buying a property overseas or receiving medical attention in a foreign country.
Business Courses: study, practise and prepare language skills specific to your professional industry and goals.

However, whichever course structure you choose, your teacher and course coordinator will ensure it is perfectly tailored to your goals and requirements.

Tell your teacher that you would like them to adapt the course content to suit your level. If they struggle to do this sufficiently, ask your course coordinator to intervene.

Firstly, speak with your course coordinator, who will attempt to resolve any problems. If this is not possible, we will find a suitable replacement.

Every teacher at Language Trainers has a university-level degree or a teaching qualification in the language they teach, their native language. We also ask that our teachers have at least two years' experience teaching face-to-face and/or online lessons.

Organic learning is a method of language study whereby you hear as much of the language while doing all manner of other activities to help you more quickly and readily absorb the vocabulary, sentence structure and pronunciation. For this reason, we encourage our teachers to speak the language as much as possible in every lesson.
However, there may be occasions when you might want to speak with a teacher in your own language. To ensure this is possible, please tell us when booking your course.

No, your teacher will provide all the digital resources you need by sending them to you before or during a lesson. You may want to bring a pen and paper if that helps you remember things, but you will also have access to the recorded lessons to review later. Your tutor should not ask you purchase anything for your lessons; if they do, speak with your course coordinator.

Yes, you will receive homework. Your lesson time is limited and it is important to expose yourself to the language as regularly as possible. Homework may mean anything from completing exercises from class to watching a film in the target language.

Yes, absolutely. Just tell us the name and contact details of your sponsor and we will reach out to them to arrange the payment. We will confirm your course once the invoice has been accepted and paid.

Yes, you will receive a certificate of completion in your final class.

You can send us an enquiry with your questions. One of our dedicated team will respond as soon as possible.

Language Trainers is an international company with teachers and clients all over the world. As such, we cannot celebrate every public holiday, so any classes that fall on a public or religious holiday will go ahead as per usual.

Students who miss a lesson to celebrate a holiday will be invited to watch the recording of the class. This will allow them to catch up before the next scheduled lesson.

If you have more questions, you can read our more in-depth FAQ here. Otherwise, send us a quick inquiry with your questions and someone will get back to you within ONE working day.